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FAQ

F.A.Q's
 

How well do Craft-N-Go kits travel?

The XL is 36” wide and will fit in most car trunks.  The Paint Station is only 28" so it is very easy to travel with.  It's even US train size carry on approved!
The work stations were not created to use as a pirce of luggage for airplane travel.  If thrown, the plastic may break and/or the legs and latches could be damaged.  However, the Paint Station will fit in most large suticases, which allows for air travel safely! 

 

How many types of hobbies can I use the table for?

Due to the interchangeable pouches & boxes, the Craft-Pro can be use for almost any small hobby!

 

How heavy is the product?

The XL is 33 lbs empty.  The average craft supplies makes for a case 43-55 lbs.  Due to the placement of the handles and wheels, it is much like pulling a suitcase.  The only time the weight is an issue is when the workstation is raised to put in and out of a car or trunk.  You may desire help from a friend if you find it is too heavy to lift. 

The Paint Station is 18 lbs empty.

 

What is your privacy policy?

Craft-N-Go respects and protects your privacy. Your personal details will under no circumstances be disclosed or exchanged, unless ordered by a court of law.

 

What is the status of my order?

We will email your tracking number as soon as the workstation has shipped 3-7 days after placed order.

 

What is your payment policy?

Craft-N-Go accepts Visa, Mastercard, American Express, checks, money orders and Paypal. If you are paying by money order or check, your order will not be shipped until funds are verified.
Please email us if you would like informtaiton on our Layaway program! 

 

What is your shipping policy?

At this time, Craft-N-Go ships ships in the US, Canada and the UK only, postage costs are automatically calculated on checkout.  We ship to our distributor in the UK.  An additional shipping charge will be applied if shipping is needed from Kent, England. All states are delivered via Fed Ex, except for Alaska which is USPS.  
Our website does now offer shipping almost anywhere in the world, but the shipping is extremely expensive.

We are still working on getting them sent to Australia at an affordable cost and hope to have the details finalized by June, 2016.   

 

Returns, Damaged or Defective Projects Issues?

 
30 day money back guarantee! If for some reason you're not satisfied with any of the products, you can return them for a full refund. Shipping, handling fees will appply and restocking fees will apply if the product was used.  We understand that these Workstations are an investment for your business and we want you to feel confident that we stand behind each and every product!  If any issues should come up, we will do whatever we can to make sure you have a perfect kit!
 
Any mistakes, shortages, damages, or defects found with your new kit need to be reported to Craft-n-Go within 5 days of receiving the order.  Damages due to freight carrier must be reported within 3 business days.  IF shipping damage occurs you must: 1. Contact Craft-n-Go within 3 business days and set up return.  2. Take photos of the damaged box that your order was shipped in. (The carrier will need to see the damaged box and contents in order to make a refund) 3. Mail the damaged item back to Craft-n-Go within 5 business days. 
If your kit arrives damaged, we will email you a pre-paid shipping label to send your kit back and we will get a new one out to you!
 
If you have had your kit more than the 30 day return period and there is any issue, please let us know and we will work with you to fix the issue!