150 Michigan Street
Hutchinson, MN 55350
and how we protect your privacy. We won't let you down!
Essential information we collect
To operate craftngo.com, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, and/or the indication that you logged in. We do that in order to:
remember who you are after you log in so that you do not need to authenticate each click;
monitor if our website is running with the high performance we are dedicated to providing;
let you browse between products without having to start back from the home page at each click;
remember if you put something in your shopping cart before you decide to checkout; and
control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our "checkout page" before letting you finalize your purchase with the payment.
Account registration is recommended but not required to purchase a product with Craft-n-Go. This is a benefit to you because it saves important information that can be accessed by our team if you have questions regarding your order. You also have the ability to save credit card information making it easier to checkout in the future. However, your credit information is not accessible by any of our team members.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies.
How we process your information
We use an external provider to run our store: BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers, to provide the most competitive services.
Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use accredited companies to process your credit card information. We currently use Braintree and/or Zonos to process payments.
Shipping: We integrate with ShipStation to fulfill your orders.
Storage Rewards: We integrate with smile.io to offer our customers loyalty rewards.
Partnering with highly specialized external companies allows us to focus on what we do best: build quality products for helping you take your business and crafts on the go with Craft-n-Go!
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligation when handling your data?
Many. We might need to share your personal information to comply with legal obligations. This includes records for tax reasons or fraud detection.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
150 Michigan Street SE
Hutchinson, MN 55350
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with Brett Haugen, our supervisory authority.
Last updated: 02/20/2023