Shipping Charges for the Domestic U.S.
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$0.00 - $75 = $7.50 flat rate
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$75 - $299 = 10% Shipping Charges
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$300+ = 5% Shipping Charges
Order Tracking
A tracking # will be provided for your order once your item ships. You will receive an email notification with this information.
What if I am an international customer or outside the continous US?
If you are located outside of the 48 Domestic U.S., please contact our customer service team at contact@craftngo.com to request a shipping quote. We’ll be happy to help determine available options and costs for your location.
When requesting a shipping quote, please include the following in your email:
- Your Shipping Address
- Your order details (items you are purchasing)
When will my order arrive?
- Products will typically ship within 1-2 weeks. Please refer to product pages for any exceptions.
- You will receive an email with package tracking details for your convenience
- Delivery times may vary based upon the delivery address. However, typical shipping times in the 48 Domestic US ranges 2-3 days to arrive once your item ships.
Return Policy
Our goal is to make sure you get exactly what you’re looking for! In the event that you’re dissatisfied within 30 days of your purchase, we will work with you to exchange or return the item. Please note, unless the item was damaged or an error, a restocking fee of 15% will apply.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Items must be returned within 30 days of your purchase.
1. Please email contact@craftngo.com to request a return shipping label.
2. Mail your item to:
Craft-n-Go
150 Michigan Street SE
Hutchinson, MN 55350
3. Include in your package a signed letter stating the reason for your return and the original receipt or your order number.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.